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Terms of Service

Last updated: July 28, 2026

1. Agreement to Terms

By accessing or using Protegix Security Solutions services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Security Services

Protegix provides professional security monitoring, installation, and related services for residential and commercial properties across Canada. Our services include:

  • 24/7 alarm monitoring and emergency dispatch
  • Security system installation, maintenance, and upgrades
  • Smart home automation and integration
  • Cloud video storage and remote monitoring

3. Customer Responsibilities

As a Protegix customer, you agree to:

  • Maintain accurate account information and contact details
  • Use the system in accordance with provided instructions
  • Test your system monthly as recommended
  • Notify us immediately of any changes to your property or contact information
  • Pay all fees according to your agreed payment schedule

4. Monitoring Service

Protegix provides 24/7 monitoring through our ULC-listed monitoring center in Canada. While we strive for 99.99% uptime, we are not responsible for service interruptions caused by:

  • Cellular network outages or power failures
  • Natural disasters or extreme weather events
  • Third-party telecommunications disruptions
  • Customer equipment misuse or neglect

5. Equipment Ownership

Security equipment installed by Protegix remains the property of Protegix unless purchased outright. Upon agreement termination, all equipment must be returned in good condition (normal wear and tear excepted).

6. Payment Terms

Monthly monitoring fees are billed in advance. Late payments may result in service suspension. A reconnection fee may apply for reinstatement after suspension. All prices are in Canadian Dollars (CAD) and include applicable GST/HST/PST based on your province.

7. Cancellation Policy

You may cancel your agreement at any time. Early termination fees may apply based on your agreement terms. To cancel, contact our support team at support@protegix.ca or call 1-800-555-1234.

8. Limitation of Liability

Protegix liability is limited to the total amount paid by you in the 12 months preceding any claim. We are not liable for indirect damages, including but not limited to property loss or personal injury resulting from security system failure.

9. Governing Law

These Terms of Service are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes will be resolved in the courts of Ontario, Canada.

9. Changes to Terms

We reserve the right to modify these terms at any time. Customers will be notified of material changes via email or account notification 30 days before changes take effect.

10. Contact Information

For questions about these terms, contact us: